Refund Policy

1. What you are buying

When you buy a credit pack, credits are added to your account and can be used immediately to generate AI readings. Credits are a digital good delivered instantly. Purchases are one-time; there is no subscription.

2. When you can get a refund

We will refund you in these cases:

• You were charged but the credits were not added to your account (a technical error).

• You were charged more than once for the same order (a duplicate charge).

• You have not used any of the purchased credits and you request a refund within 7 days of purchase. In that case we refund the full amount of the unused pack.

3. When a refund is not available

Because credits are digital and are consumed as soon as you generate a reading, we cannot refund credits that have already been used, or refund simply because you changed your mind after using the service.

4. How to request a refund

Email huutuyenfithou@gmail.com within 7 days of the purchase. Include the email address on your account and the order code (shown on the PayOS receipt). We may ask for the payment confirmation to verify the transaction.

5. Processing time

Once approved, refunds are processed within 7 business days and returned through PayOS to your original payment method. Your bank may take additional time to post the amount.

6. Contact

For any question about payments or refunds, contact huutuyenfithou@gmail.com.